Email Productivity
How to be more efficient in written communications

E-mail at the workplace

If you understand how your recepients manage their inbox and emails, you will write better structured messages, and you will get more attention.?

Other key aspect that you can improve is the title of your emails (subject line). If you take in consideration that people don't read them but "scan", you will write better for the eyes of your targets.

In this book you will take in deep about all these issues and more, in order to provide you ideas and information about the key elements that make written communication more productive:

To understand how recipients of our written messages act and what they value, so as to positively affect their perceptions and attitudes.

To deal with each recipient in the most personalized way possible, taking into account the emotional impact that written words and the structure of e-mails may have.

To use good written communication practices, recognizing that the proper personal management of e-mails is part of using the tool and part of the way we communicate.

These are the pillars of E-mail at the workplace.

It is not a book on writing, although I deal with many aspects related to writing; it is not a book on technology either, although I will tackle some of its components because without the technology the book would not exist.

E-mail at the workplace intention is to help companies improve their written digital communications, thus helping them make better use of time, be more productive, improve relations between employees, and enhance their labor environment.

Are we aware of how we use e-mail at workplace?

E-mail at the workplace table of contents

Foreword by Michel Goddet
An e-mail from San Francisco, California
Introduction: Why a printed book about e-mail
Brief historical reference

Part 1: The cost of e-mail

Benefits of e-mail
Other relative benefits
Negative effects
"Why don't I achieve my objectives when I use e-mail"
Are we aware of how we use e-mail?
Why do we write things that we wouldn't say face to face?
Some ideas about informality
To write as we speak doesn't give the same results
The cost of reading e-mails in companies
An example of how to estimate the costs of reading e-mails
What about the costs of writing them?
Other "hidden" costs

Part 2: When we are senders

Responsibility of senders
We do determine content quality
What positioning do we have as senders?
Non-verbal clues in interpersonal communications
Requirements of written messages
Skills to communicate in writing
Written communication is more ambiguous than oral
Risks of misinterpretation
The effects of ego in communication
We tend to underestimate the impact of what we write
Frequent complaints of recipients

Part 3: When we are recipients

We are overwhelmed by the amounts and by the vulnerabilities
Ironies of "infomania"
Our sensitivity towards written words
Feelings by reading e-mails
The temptation of "hostile" messages
Effectiveness of written discussions and "clarifications"
How do we interact with a computer
How do we consume written information
"Selective Diet" applied to e-mail
How do we read on a screen monitor?

Part 4: Good managerial practices

Short and long term
General recommendations for companies
Additional recommendations for managers
Recommendations for senders
Recommendations for writing
Recommendations for recipients

Part 5:

Final comments
Epilogue by Ítalo Pizzolante Negrón
About the Author

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E-mail @ Workplace

See my Blog about
the email at the workplace - Juan Carlos Jimenez

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