Email Productivity
How to be more efficient in written communications

Other publications

Bos, N., Olson, Judy., Gergle, D., Olson, G., & Wright, Z. (2002). Confidence  and Trust. Effects of Tour Computer Mediated Communications Channels on Trust Development. Electronic Work Research, USA: University of Michigan.

Burgues, A., Jackson, T., & Edwards, J. (2005). Email Training Significantly Reduces Email Defects. International Journal Of Information Management. Uk: Loughborough University.

Connell, J.B., Mendelsohn, G.A., Robins, R.W., & Canny, J. (2001). Effects of Communication Medium on Interpersonal Perceptions: Don’t Hang Up on the Telephone Yet! USA: San Diego, University of California.

Dabbish, L.A., & Kraut, R.E (2006). Email Overload at Work: Analysis of Factors Associated with Email Strain. Carnegie Mellon University Human-Computer Interaction Institute. USA: Pittsburgh, PA.

Dabbish, L.A., Kraut, R.E., Fussell, S., & Kiesler, S. (2005). Understanding Email Use: Predicting Action on a Message. Paper; Email and Security. USA: Pittsburgh, PA.

Danis, C., Kellogg, W.A., Lau, T., Stylos, J., Dredze, M., & Kushmerick, N. (2005). Managers’ Email: Beyond Tasks and To-Dos. Late Braking Results: Posters. USA and Ireland.

De Pillis, E., & Furumo, K. (2007). Virtual vs. Face-to-Face Teams: Deadbeats, Deserters, and Other Considerations. University of Hawaii at Hilo. Hawaii.

Dewett, T. (2003). Understanding The Relationship. Creativity Research Journal, Vol. 15, 2 & 3, 167-182.

Duane, A., & Finnegan, P. (2005). Managing Email Usage: A Cross Case Analysis of Experiences with Electronic Monitoring and Control. Ireland: Cork City, Waterford City.

Ducheneaut, N., & Bellotti, V. (2001). Email as Habitat. An Exploration of Embedded Personal Information Management.

Epleya, N., & Krugerb, J. (2004). When You Type Isn’t What They Read: The Perseverance Of Stereotypes And Expectancies Over Email. Journal Of Experimental Social Psychology. USA: University of Illinois.

Fisher, Danyel., Brush, A.J., Gleave, E., & Smith, M.A. (2006). Revisiting Whittaker & Sidner’s “Email Overload” Ten Years Later. Microsoft Research.

Friedman, H.S. (2007). The Relative Strength of Verbal vs. Nonverbal Clues. Personality and Social Psychology Bulletin. SAGE Publications.

Handcock, J.T. (2007). Verbal Irony Use in Face-to-Face and Computer-Mediated Conversations. Journal of Language and Social Psychology. SAGE Publications.

Hoffman, D.L., Novak, T.P., & Peralta, M. (1999). Building Con Trust Online. Communications of the ACM, Vol. 42; 4.

Jackson, T., Dawson, R., & Wilson, D., (2002). The Cost Of Email Interruption. Computer Science Department. UK: Loughborough University.

Jackson, T.W., Dawson, R., & Wilson, D. (2003). Understandin Email Interaction Increases Organizational Productivity. Communications of the ACM, Vol. 46; 8.

Jackson, T.W., Burgess, A., & Edwards, J. (2006). A Simple Approach to Improving Email Communication. Communications of the ACM, Vol. 49; 6.

Kandola, P. (2006). The Psychology of Effective Business Communications in Geographically Dispersed Teams. A Research Report.

Keila, P.S., & Skillicorn, D.B. (2005). Detecting Unusual Email Communication. School Computing. USA: Queen’s University.

Laplante, D., & Ambady, N. (2003). On How Things Are Said: Voice Tone, Voice Intensity, Verbal Content and Perceptions of Politeness. Psychology Journal Of Language and Social, 22, 434.

LaToza, T.D., Venolia, G., DeLine, R. (2006). Maintaining Mental Models: A Study of Developer Work Habits. Microsoft Research.

Marsh, K.L., Hart-O’Rourke, D.M., & Julka, D.L. (2007). The Persuasive Effects of Verbal and Nonverbal Information in a Context of Value Relevance. Personality and Social Psychology Bulletin. SAGE Publications.

McAtammey, G., & Parker, C. (2006). An Examination of the Effects of a Wearable Display on Informal Face-to-Face Communication. Canada: Montréal, Québec.

Murnan, C. A. (2006). Expanding Communication Mechanisms: They’re Not Just Emailing Anymore. Oberlin College.

Nelson, S., Iverson, L., & Tang, A. (2006) Going with the Flow: Email Awareness and Task Management. Human Communications Technology Laboratory University of British Columbia. Canada: Vancouver.

Neustaedter, C., Bernheim-Brush, A.J., & Smith, M.A. (2005). Beyond “From” and “Received”: Exploring the Dynamics of Email Triage. Late Breaking Results: Short Papers. Canada and Microsoft Research.

Pirolli, P. (2003). A Theory Of Information. 10th International Conference on Human Computer Interaction 2003; 2003 June 22-27; Crete; Greece.

Pirolli, P., Fu, W., Chi, E., & Farahat, A. (2005). Information Scent and Web Navigation; Theory, Models and Automated Usability Evaluation. PARC, Carnegie Mellon University.

Pirolli, P., & Fu, W.T. (2007). Snif-Act: A Cognitive Model of User Navigation on the World Wide Web. Manuscript submitted to Human-Computer Interaction.

Stone, J., / Merrion, S. (2004). Instant Messaging. Symantec.

Tassabehji, R., & Vakola, M. (2005). Business Email: The Killer Impact. Communications of the ACM. Vol. 48.

Tassabehji, R., & Vakola, M. (2005). Bussines The Killer Impact. Communications of The ACM, Vol. 48; 11.

Turski, A., Warnack, D., Cheng, L., Farnham, S., & Yee, S. (2005). Inner Circle – People Centered Email Client. Late Breaking Result: Posters. Microsoft Research.

Vollmer, G., & Gabner, K. (2005). Quality Improvement of Email Communication in Work Groups and Organizations by Reflection. Engineering Fraunhofer Institute for Software and Systems

Walther, J.B., Loh, T., & Granka, L. (2005). Let Me Count The Ways: The Interchange of Verbal and Nonverbal Cues in Computer-Mediated and Face-to-Face Affinity. Psychology Journal of Language and Social, 24; 36.

Walther, J.B., & Bunz, U. (2007). The Rules of Virtual Groups: Trust, Liking, and Performance in Computer-Mediates Communication. Journal of Communication.

Walther, J.B. (2007). Selective Self-Presentation in Computer-Mediated Communication: Hyperpersonal Dimensions of Technology, Language and Cognition. Department of Communication/Department of Telecommunication, Information Studies & Media. USA: Michigan State Univerity.

Whittaker, S., Bellotti, V., & Gwizdka, J. (2006). Email in Personal Information Management. Communications of The ACM, Vol 49; 1.

Wilson, E.V. (2002). Email Winners and Losers. Communications of the ACM, Vol. 45; 10.

Zviran, M., Te’eni, D., & Gross, Y. (2006). Does Color In Email Make A Difference?. Communications of the ACM, Vol. 49; 4.

(Bibliography fragment taken from E-mail at the workplace by Juan Carlos Jimenez. See it at Google Books).


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