Email Productivity
How to be more efficient in written communications

Our sensitivity towards written words
(From E-mail at the workplace)

As recipients, we can significantly contribute by reducing the number of unnecessary corporate messages that circulate the web. In this way we would contribute greatly to improve written communication habits in companies.

One of the most important challenges we face is to stop reacting impulsively to e-mails that make us feel mistreated or disrespected. For this we must be aware of the way our perceptions work when we read.

We are very sensitive to written emotions, because we don't have clear parameters that help us understand the magnitude of what we read. Unless senders are highly skilled in written communication, in most cases their emotional intentions are going to be difficult to interpret correctly in e-mails.

I already talked about this when I mentioned our written communication skills, and the ambiguity of text messages. However, it is important to always remember that:

We need emotional references that allow us to put in context the meaning of the electronic mails we read.

If emotions aren't clear in the written message, then we will add them and interpret them arbitrarily (instinctively).

In interpreting written messages we always add-on our mood at that moment and our own biases.

For these reasons, we often find work mates that unconsciously gesticulate when reading an e-mail, acting out what they assume is the "tone" of the message.

Many times, when we read a mail we say: "But why is this person yelling at me?" when in fact there are no explicit clues about that in the message (exclamation signs, for example). It is just speculation on our part, because of what we feel when reading the e-mail, o because of the bias we have about the sender.

(Fragment from E-mail at the workplace by Juan Carlos Jimenez. See it at Google Books).

Are we aware of how we use e-mail at workplace?


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Our sensitivity towards written words



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